LTIMindtree Limited is an Indian multinational information technology services and consulting company. A subsidiary of Larsen & Toubro, the company was incorporated in 1996 and employs more than 90,000 people.
Roles and Responsibilities -
- Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
- Uses the appropriate categories for logging incidents and requests.
- Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
- Logs and tracks incidents and requests from identification through resolution.
- Follows up with other support staff (service resources) involved, for faster resolution.
- Adheres to and supports standards, policies, and procedures.
- Maintains and protects confidentiality about all aspects of Customers.
- Performs other duties as assigned.
- Handles user inquiries through different communication channels, primarily over phone and in self-service tickets.
- Willingness to work in all different shifts of a 24x7 support organization
- Added advantage, if the candidate knows Automation (Scripting).
Desired Candidate Profile -
- Should have 3+ years experience in monitoring/troubleshooting common issues on Windows/Linux servers, Applications, Database etc.,
- Familiarity with at least two of the tools - SolarWinds, Cisco Prime, Splunk, ThousandEyes, Splunk, JunoSpace, DNA Center, Skybox, Ivanti, Ansible, Claroty, Seeq
- Excellent communication skills (written & verbal)
- Quick learner and able to deal with a wide range of issues.
- Good analytical skills and able to collate and interpret data from various sources.
- Ability to assess and prioritize faults and respond or escalate accordingly.
Splunk , Tools engineer , SolarWinds, Cisco Prime, Splunk, ThousandEyes, Splunk, JunoSpace, DNA Center, Skybox, Ivanti, Ansible, Claroty, Seeq , Windows/Linux servers .