AskHR Advisor

Overview

Job Description

Role purpose: 

• The incumbent will act as the first point of contact for all employees providing first class HR advice on all matters of HR especially focusing on policy and process queries received through e-mail/Web chat/Ask HR online, and ensure specific individual and team service level agreements are reached.
• They are expected to do necessary follow up with concerned teams and individuals for resolution of queries and ensure SLA adherence and enhance employee experience. 
• The incumbents are expected to look for avenues of continuous process improvement and enhance the level of service.
• They are expected to work closely with the HR COE teams and stay updated on all changes to existing policies.

Key accountabilities and decision ownership :

 

• Employee Query Resolution
  Ensure resolution of employee queries  through e mail, web chat and online tickets
• SLA Adherence
  Maintain and support delivery of service within agreed Service Level Agreements for specific customer types.
• Quality
  Ensure all the processing is complete, accurate and timely, meeting data integrity requirements and audits.
• Understands the importance of providing accurate and timely administration services to ensure the team provides best in class service to Vodafone employees and works effectively to defined KPIs /service levels.
• Communicates and exchanges logical information in a concise and clear way and should be have good interpersonal skills.
• Uses judgement to deliver assigned tasks for a certain end-to-end HR process selecting the appropriate solution to support Vodafone employees/the business within agreed KPIs and service levels. 

 

Skills & Requirements