Overview
think-cell is a German computer software company founded in April 2002, and headquartered in Berlin, Germany. The Fraunhofer Society spin-off focuses upon the creation of Microsoft PowerPoint and Excel add-in products.
Candidates from anywhere in the world are welcome to apply. Our client will support us with relocation and work permit
Job Description
- Provide technical support to customers via various channels, including email, phone, and chat.
- Diagnose and troubleshoot technical issues reported by customers and provide timely resolutions.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Document support cases and solutions in a clear and organized manner.
- Assist in reproducing and testing reported issues to provide accurate information to the development team.
- Communicate effectively with customers to guide them through issue resolution steps.
- Keep up-to-date with product knowledge and stay informed about new features and updates.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
- Identify trends in customer inquiries to improve product usability and reduce support volume.
- Ensure a positive customer experience by providing outstanding service and support.
Skills & Requirements
Technical support, Troubleshooting, Communication, Problem-solving, Documentation, Customer service, Operating systems (Windows, macOS, Linux), Software applications, Customer-centric, Organizational skills, Flexibility, Remote desktop support tools (preferred), Scripting or programming languages (preferred), CRM systems (preferred).