· Maintain and support the objectives of the Quote to Order, CRM, and Salesforce Automation (SFA) applications and other complementary/supporting systems.
· Serve as first line of support for issues reported in the production environment.
· Monitor case queue to ensure opened cases are addressed within the department’s established SLAs.
· Work directly with the Sales Organization to quickly understand and resolve reported issues.
· Ensure prompt and thorough updates are provided following established department’s established SLAs
· Liaise between business and IT business partners to enhance and troubleshoot supported systems that impact processes and reporting.
· Manage multiple cases, simultaneously.
· Perform user acceptance testing and other tasks within the system enhancement process.
Help define and execute test scenarios
Quote to Order, Customer Relationship Management and Salesforce